Collections Administrator

Job Description:

ICTGlobe is a fast-growing technology company and we are looking for a Collections Administrator to join us and be an integral part of our growth and success. If you are a positive, energetic, self-motivated, diligent and customer-centric individual, please read the below information and apply for this position.

A Service Controller’s primary function is invoicing, debtors duties and collections and therefore plays a vital role within the high-performance team.





  • Process monthly recurring invoices on the Billing Platform for annuity/subscription services within the timeframes given.
  • Create or review Pro-forma invoices generated on the Billing Platform.
  • Process and send customer tax invoices.
  • Customer invoicing.



  • Calculate penalties on early termination of contracts and send them to the billing controller for approval.
  • Maintain and oversee all cancellation tasks on the CRM within the timeframes given.
  • Custodian of the cancellation queue on the CRM.



• Load client debit orders and EFT payments onto the Porta platform within the timeframes given.



  • Escalate advanced queries to the billing controller.
  • Resolve customer account queries.



  • Create and maintain accurate debtor’s accounts on the computerised bookkeeping system.
  • Add new and maintain existing customer master files.
  • Email management.


Debt Collection

  • Verbal and written communication with the collection administrator with regard to overdue accounts.
  • Follow up on debtor payment agreements.
  • Debt collection via phone and email.


Other Duties

  • Maintaining effective working relationships with customers and employees whilst adhering to financial policies and procedures.
  • Maintain clear communication channels between the finance department and all other departments in the company.
  • Process and update finance-related tasks on the CRM within the timeframes given.
  • Suggest changes or improvements to increase accuracy and efficiency.
  • Perform additional duties as instructed by the finance manager.
  • Collect and enter data for various financial spreadsheets.
  • Customer service.


  • Up to R15 000, depending on experience.

Required Experience:

Required Experience:

  • Minimum three years experience in a similar finance role.



  • Grade 12.




Apply Now

Only pdf, zip, doc or docx can be submitted.

Required Skills:

Required Knowledge:

  • Good understanding of basic bookkeeping and accounts receivable principles.
  • Good understanding and working knowledge of Sage.


Required Skills:

  • Good telephone and email etiquette.
  • Effective and clear communication.
  • Excellent time management.
  • Fully computer literate.
  • Strong administration.
  • MS Office.


Required Abilities:

  • Calculate, post and manage accounting figures and financial records.
  • Work independently and accurately.
  • Demonstrate sound work ethics.
  • Stay calm under pressure.
  • Systematic thinking.
  • Deadline driven.
  • Teamwork. 

Bonus Qualifications:

Bonus Qualifications:

  • None required.