Field Service Engineer

Job Description:

Responsibilities:

Job Duties

• Act as the primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN”s and port forward on routers
• Make changes to routers as per the client’s requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server

Required Knowledge, Skills and Abilities:

• Minimum 2 – 5 years of experience in a similar position
• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge of structured cabling
• Good communication skills
• Problem-solving skills
• Be dependable
• Have good time management skills
• Demonstrate professional attributes

Required Experience:

Experience:

• Minimum 2 – 5 years of experience in a similar position
• Experience networking and PBX systems

Education:

• Any relevant qualification that is applicable to the position.