Field Service Engineer

Job Description:

ICTGlobe is currently looking for a Field Service Engineer. The Field Service Engineer will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation and diagnose and repair existing technical problems.

Responsibilities:

Job Duties

  • Act as the primary interface to all clients to resolve problems reported
  • Respond to tickets on the system in a timely manner
  • Provide troubleshooting and technical support via remote or onsite support
  • Setup and install 3CX software prior to installations
  • Install mobile application for 3CX system
  • Support and maintenance of 3CX system after installation
  • Setup and configuration of PBX phones prior to installation
  • Support and maintenance of PBX phones after installation
  • Troubleshoot VOIP issues
  • Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
  • Install and configure routing on ADSL and fibre lines
  • Setup VPN”s and port forward on routers
  • Make changes to routers as per the client’s requirements
  • Do preventative maintenance on routers – updates and scheduling reboots
  • Log onto routers to check the current configurations thereof to make sure everything is up to standard
  • Setup and install 3CX software on the phones and server

Required Knowledge, Skills and Abilities:

  • Minimum 2 – 5 years of experience in a similar position
  • A+ and N+ certification
  • Experience networking and PBX systems
  • Knowledge of structured cabling
  • Good communication skills
  • Problem-solving skills
  • Be dependable
  • Have good time management skills
  • Demonstrate professional attributes

Required Experience:

Experience:

  • Minimum 2 – 5 years of experience in a similar position
  • Experience networking and PBX systems

Education:

  • Any relevant qualification that is applicable to the position.

Centurion

Full-time

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Required Skills:

Essential:

  • Experience networking and PBX systems
  • Knowledge of structured cabling

Bonus Qualifications:

  • 3CX Certifications
  • A+ and N+ certification