Financial Administrator

We are looking for a Financial Administrator who will be responsible for daily and monthly invoicing, processing debtor’s payments, debtor’s administration and support services in respect of debtor’s accounts as well as debtor’s cancellations. Maintaining and documenting daily collection activity, maximising cash receipts, issuing suspension notifications, contacting customers regarding overdue accounts, and overseeing customer payments.

JOB DUTIES

Billing

• Client invoicing.
• Process and send client Tax invoices.
• Collect and enter data for various financial spreadsheets.
• Create or review Pro-forma invoices generated on the Billing Platform.
• Suggest changes or improvements to increase accuracy and efficiency.
• Process and update finance-related tasks on CRM within the timeframes given.
• Process monthly recurring invoices on the Billing Platform for annuity/subscription services within the timeframes given.

Cancellations

• Controller for approval.
• Custodian of Cancellation queue on CRM.
• Calculate penalties on early termination of contracts and send to billing.
• Maintaining and overseeing all cancellation tasks on CRM within the timeframes given.

Payments

• Load client debit orders and EFT payments onto the Porta platform timeously within the timeframes given.

Query resolution

• Resolve client account queries.
• Escalating advanced queries to the Billing Controller.
• Maintain clear communication channels between the Finance department and all other departments in the company.
• Maintain effective working relationships with clients and employees while adhering to financial policies and procedures.

Administration

• Add new and maintain existing client master files.
• Create and maintain accurate debtor accounts on the computerised bookkeeping system.

Debt Collection

• Debt collection via phone and email.
• Following up on debtor payment agreements.
• Communicate (both verbal and written) with Collections Administrator with regard to overdue accounts.

Other duties

• Customer service.
• Email management.
• Collect and enter data for various financial spreadsheets.
• Suggest changes or improvements to increase accuracy and efficiency.
• Perform additional duties as instructed by the Group Finance Manager.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Grade 12
• Deadline driven
• Highly motivated
• Systematic thinking
• Good telephone skills
• Strong administration skills
• Demonstrate sound work ethics
• Excellent time management skills
• Ability to stay calm under pressure
• Fully computer literate with MS Office skills
• Be able to work independently and accurately
• Effective verbal, written and listening communication skills
• Good understanding and working knowledge of Sage and Zero
• Solid understanding of basic bookkeeping and accounts receivable principles
• Ability to calculate, post and manage accounting figures and financial records
• At least 3+ years’ experience in the same or similar role in the creditors/debtors department