Oct 11, 2021

Crafting great experiences with the Aluxium CRM and Contact Centre Platform.

Lux – Helpdesk

  • Multi-Channel – Connect with your customers using their preferred channel (Email, SMS, WhatsApp, Social Media, Live Web Chat, Voice) all through the same interface.
  • Reduce Risk Through Control – Gain control over and insight into your customer support operation.
  • Grow Your Business – Grow your business by turning your customers into loyal brand ambassadors.
  • Increase Productivity – An awesome interface, process automation and smart workflows reduce operational complexity and allow service consultants to handle more requests in less time no matter if they work from the office or from home.
  • Features:

    • Customer Satisfaction Rating
    • Automation & Allocation
    • Knowledge Base
    • Reporting & Analytics
    • SLA’s
    • Customize
    • Self Service Portal
    • Quality Assurance


  • Accurate Forecasts – Use actionable data to make better decisions.
  • Get More Done In Less Time – Great Tools = Happy People.
  • Real-Time Overview – Easily review your performances and next activities.
  • Impress Your Customers – Create beautiful and professional quotes your customers can view, query and accept online.
  • Flexibility – Lux-Sales allow you to customize and set up your sale environment to perfectly match your unique requirements.
  • Features:
    • Multi-Channel
    • Reporting & Dashboards
    • Document Management
    • Outlook Integration


  • Amazing Customer Experience – Allow agents to quickly and easily connect and respond to your customers using any preferred channel through the same interface, resulting in happier customers.
  • Streamlined Servicing – Route customers to the right information and the best-suited agent, thereby reducing call durations, minimizing transfers and lowering costs.
  • Increased Revenue – Increase conversions and sales by connecting customers with the right agent through the right channel at the right time.
  • Work Remotely – Agents and managers can work securely and effortlessly from anywhere without the need for any additional software.
  • Features:
    • IVR, Queues & Routing
    • Dialler Options
    • Reporting & Analytics
    • Quality Assurance & Recordings


  • Effective Campaigns – Reach the right people, at the right time, through the right channel. Generate more high quality leads through targeted and personalized marketing campaigns.
  • Automated Campaigns – Tap into your ever-growing and changing contact database and run smart automated campaigns to turn new leads and up-sell opportunities into sales.
  • Leverage Web-Power – Turn your website into an income-generating source by making it easy for visitors to engage and/or buy from you online.
  • Features:
    • Multi-Channel Conversations
    • Automation
    • Manage Interactions
    • Customized Templates
    • Website as a Lead Generator