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Crafting great experiences with the Aluxium CRM and Contact Centre Platform.

Lux Helpdesk

  • Multi-Channel
  • Reduce Risk Through Control
  • Grow Your Business
  • Increase Productivity
  • Customer Satisfaction Rating
  • Automation & Allocation
  • Knowledge Base
  • Reporting & Analytics
  • SLA’s
  • Customize
  • Self Service Portal
  • Quality Assurance

Lux Sales

  • Accurate Forecasts
  • Get More Done In Less Time
  • Real-Time Overview
  • Impress Your Customers
  • Flexibility
  • Multi-Channel
  • Reporting & Dashboards
  • Document Management
  • Outlook Integration

Lux Voice

  • Amazing Customer Experience
  • Streamlined Servicing
  • Increased Revenue
  • Work Remotely
  • IVR, Queues & Routing
  • Dialler Options
  • Reporting & Analytics
  • Quality Assurance & Recordings

Lux Marketing

  • Effective Campaigns
  • Automated Campaigns
  • Leverage Web-Power
  • Multi-Channel Conversations
  • Automation
  • Manage Interactions
  • Customized Templates
  • Website as a Lead Generator

Contact US

087 095 1474

info@ictglobe.com

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