Managed Services
Managed Services from ICTGlobe
Managing your IT infrastructure while driving business innovation is more demanding than ever. Between increasing security threats, growing compliance requirements, and evolving technologies, the pressure on internal teams can be overwhelming.
That’s where ICTGlobe’s managed services come in. We’re a trusted partner to support, secure, and scale your IT environment.
Our comprehensive managed services free you from the complexity of IT management so you can stay focused on your core business goals.
- Expert Management: Our team of certified IT professionals handles the day-to-day operations of your IT infrastructure, including servers, networks, endpoints, and cloud systems, ensuring everything runs efficiently and reliably.
- Proactive Approach: We use real-time monitoring tools to identify and fix potential issues before they cause disruption. From performance tuning to system updates, we keep your technology optimised 24/7.
- Enhanced Security: Cybersecurity is at the heart of what we do. We implement robust, multi-layered security protocols, manage firewalls, and conduct routine audits to protect your business from evolving cyber threats.
- Cost-Efficiency: Eliminate the cost and complexity of in-house IT teams. Our predictable monthly pricing gives you full visibility and control over your IT spend, helping you budget smarter.
Scalability: Whether you’re a growing SME or a large enterprise, our managed services are designed to scale with your business. As your needs evolve, our solutions evolve with you.
- Customisable Solutions: No two businesses are the same. ICTGlobe offers fully customisable managed services tailored to your operations, infrastructure, and budget.
- 24/7 Support: Our dedicated support team is available around the clock. Whether it’s a technical issue or a quick question, we’re just a call or click away.
- Regular Reporting: Transparency matters. Receive detailed monthly reports on system health, usage statistics, incidents, and proactive improvements.
Service Level Agreements (SLAs) for Peace of Mind
ICTGlobe offers clearly defined SLAs to ensure service accountability and reliability across your technology ecosystem.
Our SLAs cover:
- VOIP services
- Technical support
- Network performance and uptime
- Connectivity guarantees
For Municipalities and Businesses:
- Defined roles and responsibilities between the client and service provider
- Clear response times and escalation procedures
- Customisable SLA levels based on your operational needs
We don’t just deliver services; we commit to measurable results.
Integration Services for Unified Operations
ICTGlobe’s integration specialists help streamline your technology stack.
We support:
- CRM integrations
- MS Teams business phone system integrations
- VoIP system deployment and management
Our goal is to create interconnected environments that support seamless communication and operational efficiency.
Firewall as a Service (FaaS)
Security isn’t optional; it’s essential. That’s why we offer Firewall as a Service, powered by Fortinet FortiGate Firewalls.
ICTGlobe’s FaaS Provides:
- Centralised cloud-based firewall management
- Intrusion detection and prevention
- Real-time threat intelligence and filtering
- Scalability for multi-branch organisations
- Compliance-ready configurations
Keep your digital perimeter secure, without the hassle of managing hardware on-site.
Why Choose ICTGlobe’s Managed Services?
- Local, South African-based support
- Tier-3 data centre infrastructure
- Carrier-grade network backbone
- Multi-industry expertise—from SMEs to municipalities
- Flexible packages to match your growth
Let’s Simplify Your IT Together
With ICTGlobe’s managed services, you gain a partner who takes full ownership of your IT needs. From monitoring and support to security and integration, we deliver dependable solutions so you can focus on growing your business.
Ready to offload your IT headaches? Contact ICTGlobe today to learn how our managed services can improve efficiency, reduce costs, and keep your business running at peak performance.