Managed Services

Managed Services from ICTGlobe

Struggling to keep your infrastructure running smoothly while driving innovation? 

Managing complex networks, security threats, and ever-evolving technology can be a major drain on your time and resources.

ICTGlobe’s Managed Services are here to help you.

  • Expert Management:

Our team of certified IT professionals takes over the day-to-day operations of your IT infrastructure, freeing you to focus on what you do best.

  • Proactive Approach:

We don’t wait for problems to arise. We proactively monitor, maintain, and update your systems, preventing downtime and ensuring smooth operations.

  • Enhanced Security:

We implement robust security measures to protect your data and network from cyber threats, giving you peace of mind.

  • Cost-Efficiency:

Eliminate the need for in-house IT staff and enjoy predictable monthly costs.

  • Scalability:

Our solutions adapt to your evolving needs, ensuring you always have the right technology in place.

  • Customisable Solutions:

We tailor our services to your specific needs and budget, ensuring you get the perfect fit.

  • 24/7 Support:

Our dedicated support team is always available to answer your questions and resolve any issues.

  • Regular Reporting:

Stay informed with comprehensive reports on your IT health and performance.

Service Level Agreements

We offer SLA’s for VOIP, technical support, network and connectivity.

SLA (Service Level Agreement) for an ICT service provider:

  • Clearly defines the roles and responsibilities of both parties:
    • Service Provider: Commits to delivering the specified services.
    • Client (Municipality, Business): Understands their obligations and expectations.
Integration Services

ICTGlobe specialists can assist with your CRM, Phone System and MS Teams Business Integration needs.

Firewall as a Service

ICTGlobe FWaaS is a cloud-based SaaS offering a range of management and services for Fortinet FortiGate Firewalls.

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