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ICTGlobe, a local leader in business telecoms solutions, has rolled out a powerful suite of tools aimed at helping businesses extract more value from every customer interaction. The offerings – CallVault, CallAI, and Call TMS – are designed to provide full visibility, intelligent insights, and seamless management of voice communications.   Reach out to ICTGlobe […]

In South Africa’s fast-moving ICT space, resellers face a tough balancing act: delivering reliable, high-performance solutions while protecting margins and keeping pace with customer demands. The ones achieving real growth aren’t doing it alone. They’re doing it with ICTGlobe. Built for Resellers — Not Just End Users While many telecom providers focus exclusively on end

For many South African businesses, phone calls are the backbone of customer relationships and daily operations. But in a world flooded with data, how do you turn thousands of calls into real business value? That’s where CallInsights by CallVault steps in—bringing AI-driven clarity and actionable intelligence to every conversation. The Challenge: Calls Without Context Think

Ask any CEO what keeps them up at night, and chances are it’s not just revenue — it’s risk. Downtime. Fragmented vendors. Surprise invoices. And an IT department under pressure with no real backup. That’s why the moment business leaders switch to ICTGlobe, one thing is consistent: relief. Because ICTGlobe doesn’t just offer ICT services

In a country where customer expectations are rising faster than profit margins, South African companies can no longer afford to treat customer experience as a soft metric. According to PwC, 86% of buyers are willing to pay more for a great customer experience — but more than half say companies still fall short. And in

South Africa’s digital economy is not waiting — and neither should businesses. As technology redefines industries, the companies that stay relevant are the ones that recognise ICT is no longer a backend function. It’s the engine of market leadership. Yet navigating the future requires more than quick fixes or short-term investments. It demands a partner

At ICTGlobe, we understand that choosing the right partner for your voice and connectivity solutions can significantly impact your business success. As specialists in connectivity and communication solutions, we’ve built our reputation on reliability, scalability, and seamless integration – key factors that position us as the premium choice in the market. Contact ICTGlobe today to

Customer service isn’t just a department—it’s the foundation of long-term business success. In the telecom and ICT industry, where technology evolves rapidly and competition is fierce, exceptional customer service sets market leaders apart. At ICTGlobe, we understand that outstanding customer support isn’t an afterthought; it’s a strategic priority that drives retention, loyalty, and sustainable growth.

South Africa’s ICT sector has seen remarkable growth over the past decade, playing a pivotal role in economic development, job creation, and digital transformation. Businesses across industries are embracing digital tools to improve efficiency, enhance customer experiences, and stay competitive in a rapidly evolving landscape. However, challenges such as connectivity gaps, high data costs, and

Introduction The digital landscape is evolving rapidly, and businesses are turning to cloud innovation to stay ahead. The cloud is not just about data storage—it is a revolutionary force driving agility, scalability, and cost-efficiency across industries. In the ICT sector, cloud technologies are enabling seamless communication, enhanced security, and smarter business operations. At ICTGlobe, we