ICTGlobe, a local leader in business telecoms solutions, has rolled out a powerful suite of tools aimed at helping businesses extract more value from every customer interaction.
The offerings – CallVault, CallAI, and Call TMS – are designed to provide full visibility, intelligent insights, and seamless management of voice communications.
Such functionality has typically been reserved for digital channels like email and chat – but thanks to ICTGlobe, you can now enjoy it across your voice systems, too.
We unpack these three powerful voice management solutions, below.
CallVault – Your conversations stored securely
CallVault captures and archives all inbound and outbound calls – including voice, metadata, and call recordings – to a central platform.
Designed with both compliance and usability in mind, it helps companies easily search for conversations by date, caller ID, or agent notes.
Whether you need to audit heavily regulated industries, track quality scores, or just troubleshoot a customer complaint, CallVault provides clear, secure playback and fast retrieval.
CallAI – Turn talk into insights
Once a call is recorded, CallAI steps in.
The tool uses AI to transcribe conversations in real time, categorise topic sentiment, and surface keywords or compliance triggers.
Imagine knowing, within minutes, how positive your support interactions are trending or detecting rising customer frustration before it affects your SLAs.
CallAI even suggests coaching points for your agents.
For example, it could tell you that “this agent could have offered more empathy.”
CallAI can even flag potential upsell moments based on how a call has gone – providing tangible business value that would otherwise be left on the table.
Call TMS — All your numbers in one dashboard
To round out the offering, ICTGlobe’s Call TMS telephony management platform provides a centralised dashboard for real-time and historical call analytics.
Gain full visibility into call volumes, identify cost anomalies, monitor unanswered or dropped calls, and manage call activity across departments.
It’s a comprehensive control centre that works seamlessly alongside tools like CallVault and CallAI to give you a longer-term view of how your agents are doing at their jobs, while illuminating opportunities for improvement.
The power of voice
Even in the era of chatbots and WhatsApp, voice remains a key channel for high-value customer interactions – especially in sectors like banking, healthcare, insurance, and enterprise support.
Yet, traditional call tools often fall short when it comes to tracking, analysing, and optimising voice performance.
ICTGlobe’s trio solves this in the following ways:
- Compliance teams get complete audit trails with CallVault.
- Operations and quality managers gain actionable insights through CallAI.
- Finance and operations teams save time and reduce overheads with Call TMS, thanks to its unified analytics and cost tracking.
Combined, the suite delivers a full stack view of voice engagement, providing a bridge between traditional telecoms and digital grade metrics.
How these solutions fit your business
Whether you run a contact centre relying heavily on voice, or you’re an enterprise seeking to enhance your client experience, ICTGlobe positions this suite as modular and scalable:
- Start with CallVault to get your call recording and storage fully compliant.
- Add CallAI when you’re ready to surface deep insights and sentiment automatically.
- Integrate Call TMS for cost control, usage management, and KPI monitoring at scale.
There’s no need to rip and replace your existing telephony system — ICTGlobe’s tools plug into well-known SIP providers, IPBX systems, and cloud-based voice platforms via APIs.
In summary, here are the benefits of CallVault, CallAI, and Call TMS.
Tool What it does Why it mattersCallVaultSecurely stores and archives callsEnsures compliance, retention, and auditabilityCallAITranscribes and analyses conversationsGenerates actionable insights in real-time thus significantly enhancing customer experienceCall TMSManages call usage and analyticsCuts costs, improves visibility, and increases accountability
Get started
ICTGlobe’s solutions are built to serve a broad range of businesses – from regulated industries that require compliant call recording, to companies looking to modernise their voice infrastructure and elevate customer experiences without the need for a full system overhaul.
These tools scale easily, making them ideal for small and medium-sized businesses through to large enterprises. Resellers are also welcome to explore partnership opportunities.
Do these tools sound like something your organisation needs?
Speak to one of our client relationship managers about getting the right solutions implemented in your business.
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