The Field Service Technician will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.
JOB DUTIES
- Act as primary interface to all clients to resolve problems reported
- Respond to tickets on the system in a timely manner
- Provide troubleshooting and technical support via remote or onsite support
- Setup and install 3CX software prior to installations
- Install mobile application for 3CX system
- Support and maintenance of 3CX system after installation
- Setup and configuration of PBX phones prior to installation
- Support and maintenance of PBX phones after installation
- Troubleshoot VOIP issues
- Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre lines
- Setup VPN”s and port forward on routers
- Make changes to routers as per clients requirements
- Do preventative maintenance on routers – updates and scheduling reboots
- Log onto routers to check the current configurations thereof to make sure everything is up to standard
- Setup and install 3CX software on the phones and server
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- A+ and N+ certification
- Experience networking and PBX systems
- Knowledge in structured cabling
- Good communication skills
- Problem solving skills
- Be dependable
- Have good time management skills
- Demonstrate professional attributes
No late applications will be considered
Should you not hear from us within one week of the closing date for this position, please accept that your application was unsuccessful.
Kind Regards,
ICTGlobe Recruitment Team
