ICTGlobe: Confidence improves while SMEs seek ways to digitise

South Africa’s small and medium-sized (SME) businesses are taking to the world’s leading unified communications solution in greater numbers as small business sentiment improves.

That’s according to business communication and managed services provider ICTGlobe which notes that the latest SME Confidence Index released in September reveals growing optimism amongst small businesses although 86% of SMEs surveyed remain concerned about the cost of doing business.

“ICTGlobe’s business partner resellers report double-digit growth in the number of SMEs switching to the 3CX IP-based PBX solution as they seek cost-effective ways to digitise their operations in the run-up to a likely economic upswing,” says ICTGlobe.com co-CEO (Business Development & Finance), Rad Jankovic.

SME enquiries directed to ICTGlobe’s nationwide network of resellers almost always seek ways to accommodate hybrid ways of working while also getting employees back to the office. With fully 88% of local SMEs interested in ways to digitise operations, 3CX from ICTGlobe is designed to smooth the SME’s journey into world class unified communications centred on the single inbox.

Worldwide, the solution is seen as the gold standard of IP-driven, Cloud-based switchboards while offering additional functionality to its 12 million global users that include app-free video conferencing, live chat and easy document sharing.

Anywhere there is fixed or mobile high-speed data coverage, local SMEs can also enjoy certain ICTGlobe-specific benefits that have been bolted on to the standard 3CX solution.

While the most recent SME Confidence Index suggests South African SMEs are more optimistic about trading conditions than they were a year ago, they remain under pressure. ICTGlobe has therefore enabled its business partners to offer both monthly and annual 3CX subscription options while providing free set-up and configuration services to clients of all sizes interested in benefiting from enterprise-grade unified communications platforms without the need for clunky physical equipment.

In addition, dedicated commercial, solutions and technical 3CX specialists are always available to ensure easy migration, integration and support. As a true unified communications solution, 3CX users everywhere are able to engage with clients over VoIP telephony, video conferencing, web meetings or via the chat feature which are all integrated within the 3CX Webclient available on any desktop computer or mobile interface.

Unified communications means the ability to reach employees wherever they are using whatever format is suitable at a specific time. “Unified communications delivered via 3CX is perfect for a start-up where some team members may be working in the office and others from home or even at other positions,” says Jankovic.

SMEs’ standout advantage over large corporations is that they are nimble. Nothing enhances this ability to respond faster than the competition than a single inbox that delivers voice, text, over-the-top and email messages to a single destination where they can be easily reviewed and acted upon – fast.

3CX from ICTGlobe unlocks multiple advantages like feature-rich communication that includes a plethora of features such as video conferencing, chat, voicemail-to-email, and call recording. These features are designed to cater to diverse business needs and deliver a unified communication experience.

In addition, the 3CX platform offers an intuitive interface, simplifying management tasks. You have full control over your communication system without the need for complex technical expertise.

Finally, self-management empowers clients to take control of their communication needs independently while scalability means you can scale the system effortlessly to accommodate future growth.

ICTGlobe is today one of the country’s leading independent voice providers with a reputation for offering flexibility in pricing, terms, conditions and more to the end SME and enterprise client.

With a distribution channel of over 900 business partners in South Africa, SADC countries as well as a presence in the UK and Cyprus, ICTGlobe.com’s renewed vision is to enable business partners to achieve their growth aspirations.

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